IVAN R. LOWE JR.
Welcome to my CV & Portfolio. Please take a moment to browse my work, skills, and professional experience. It is my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to learn more.
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MY STORY
Since beginning my professional journey I have been lucky to have had the opportunity to collaborate on some exciting solo and collaborative projects. I take pride in all that I do and in the long-term relationships I’ve fostered in the process. I firmly believe that hard work eventually pays off, and I know that each day brings me closer to reaching my goals. Explore my portfolio, and feel free to get in touch with any questions.
PROFESSIONAL EXPERIENCE
IT MANAGER,
PROJECT SERVICES GROUP,
FISERV OUTPUT SOLUTIONS
February 2016- Present
Manage team of project managers, coordinating delivery of multiple projects varying in complexity, duration, and cost. Responsible for insuring project managers are trained on project management methodology, provide timely and high quality information regarding project cost, scope and timelines. Interface with accounting team to assist in identifying opportunities for capitalizing. Manage portfolio of projects for one of four business verticals addressing project intake process, project complexity evaluations, prioritization and escalation.
PROGRAM MANAGER,
FINANCIAL PRINT IMPLEMENTATIONS GROUP,
FISERV OUTPUT SOLUTIONS
May 2013– January 2016
Managed team consisting of project managers, business analysts, and developers coordinating delivery of multiple projects varying in complexity, duration, and cost. Responsible for insuring quality of solutions, planning client roadmaps, planning and testing disaster recovery solutions, and addressing escalations.
BUSINESS ANALYST,
VOICE SELF SERVICE TECHNOLOGY GROUP,
VERIZON CONVERGED TECHNOLOGY SUPPORT CENTER
February 2010 - December 2012
Combined multiple voice portal platforms into a unified application. Identified and developed improvements to self service offering through analysis of the customer experience. Provided analytics showing success of modifications and increased self service rates. Worked with client teams to develop business requirements for new support initiatives, created call flows, data flow designs and User Interface specifications for speech-enabled voice portal applications. Provided support of testing and user acceptance phases as application SME. Managed vendor relationship with Nuance and its UI designers to include communicating and clarifying requirements, managing schedule for project deliverables, managing issues identified during development & testing and to insure designs are consistent with specifications. Manage implementation of designs and develop metrics to track success.
ADJUNCT PROFESSOR,
BUSINESS AND PROJECT MANAGEMENT,
UNIVERSITY OF PHOENIX – HOUSTON CAMPUS
November 2008 – August 2012
Facilitated University courses primarily in Project Management, operations management, quality management and business administration for students seeking undergraduate and graduate degrees.
SR. BUSINESS ANALYST,
SABER BUSINESS CONSULTING
April 2008 – March 2009
Consulted clients on business problems and technology issues. Managed RFP process, including RFP creation, vendor interviews and response scoring, and vendor selection for an enterprise voice recording solution in a multi-site call center. Managed requirements elicitation process for projects including IVR applications, work force management and voice recording solutions. Clients included Van Kampen/Morgan Stanley and City of Houston.
SR. BUSINESS ANALYST/ PROJECT MANAGER,
VAN KAMPEN INVESTMENTS (A SUBSIDIARY OF MORGAN STANLEY)
September 1985 - March 2008
This is an item description in your CV. Concisely describe the project or experience listed. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan quickly.
ACADEMIC EXPERIENCE
Learning and Living
MBA,
LETOURNEAU UNIVERSITY
BACHELOR OF SCIENCE,
APPLIED MATHEMATICS, UNIVERSITY OF HOUSTON
COMPUTER SCIENCE & MATHEMATICS STUDIES
UNIVERSITY OF COLORADO
PROFICIENCIES
PROJECT MANAGEMENT
As an IT Manager in Project Services, I actively manage the scope of projects while keeping costs under control. I manage dependencies between projects to maximize synergies, and coach Project Managers in managing stakeholder relationships and strategic planning.
TECHNICAL SKILLS & CERTIFICATIONS
Technical Skills:
Microsoft Office Suite including Microsoft Project and Microsoft Visio. Proficient in SharePoint. Excellent skills with HP Quality Center, HP PPM and Clarity PPM. Fluency in SQL, HTML, XML, and VXML. Background in software development, SDLC, networking, and application management.
Certifications/Licenses:
PMP, current and active since 2005, PMI Houston chapter member.
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SPANISH FLUENCY
I am fluent in Spanish-- both written and spoken.
"Ivan finds it very important to build relationships with people. He is customer oriented, and his dedication to his staff is by far one of the best I've ever experienced." -- Julietta Pisano, Managing Director, United Airlines
